Mediasi Penuh Penerimaan Teknologi terhadap Kinerja Karyawan: Bukti Empiris dari Karyawan UMKM Pengguna QRIS dan Kasir Digital
DOI:
https://doi.org/10.38035/jimt.v7i5.8863Keywords:
Perceived Ease of Use, Perceived Usefulness, Motivasi Kerja, Kepuasan Kerja, Kinerja KerjaAbstract
Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh Perceived Ease of Use (PEOU) dan Perceived Usefulness (PU) terhadap Kinerja Kerja (Job Performance) karyawan garda terdepan UMKM di Kabupaten Sidoarjo, dengan mengevaluasi peran mediasi ganda motivasi kerja (Motivation at Work) dan kepuasan kerja (Job Satisfaction) secara simultan. Menggunakan pendekatan kuantitatif dengan desain survei cross-sectional, data dikumpulkan dari 285 responden valid yang merupakan karyawan garda terdepan pengguna teknologi kasir digital (POS) dan QRIS. Analisis data dilakukan menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM) melalui perangkat lunak SmartPLS 4. Hasil pengujian hipotesis menunjukkan bahwa PEOU dan PU tidak memiliki pengaruh langsung yang signifikan terhadap JP, mengindikasikan terjadinya fenomena Full Mediation dalam model penelitian. Jalur mediasi MW terbukti signifikan dalam memediasi pengaruh PEOU dan PU terhadap JP. Di sisi lain, JS memiliki peran mediasi yang signifikan pengaruh PEOU terhadap JP, namun secara anomali gagal memediasi pengaruh PU terhadap JP. Temuan ini menunjukkan adanya asimetri dampak fungsional teknologi pada tingkat operasional, di mana fitur kebermanfaatan fungsional sistem digital beroperasi sebagai faktor hygiene manajerial bagi pemilik usaha untuk memantau performa bisnis, daripada sebagai motivator emosional batin bagi karyawan operasional.
References
Badan Pusat Statistik. (2022). statistik-e-commerce-2022. Badan Pusat Statistik Republik Indonesia. https://www.bps.go.id/id/publication/2022/12/19/d215899e13b89e516caa7a44/statistik-e-commerce-2022.html
Beaton, D. E., Bombardier, C., Guillemin, F., & Ferraz, M. B. (2000). Guidelines for the Process of Cross-Cultural Adaptation of Self-Report Measures. SPINE, 25(24), 3186–3191.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319–339. https://doi.org/10.2307/249008
Gagné, M., Forest, J., Gilbert, M. H., Aubé, C., Morin, E., & Malorni, A. (2010). The motivation at work scale: Validation evidence in two languages. Educational and Psychological Measurement, 70(4), 628–646. https://doi.org/10.1177/0013164409355698
Guo, L., & Chelliah, S. (2024). The impact of self-determination theory on work motivation: A critical review. Global Business and Management Research: An International Journal, 16(4s).
Hair, J. F. ., Hult, G. T. M. ., Ringle, C. M. ., & Sarstedt, Marko. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). MULTIVARIATE DATA ANALYSIS EIGHTH EDITION. www.cengage.com/highered
Istyaningrum, H. (2023). Strategi Bauran Pemasaran Dalam Pengembangan Sentra Usaha Mikro Kerupuk Puli Bawang Di Desa Tambakrejo Kecamatan Waru Kabupaten Sidoarjo [Universitas Pembangunan Nasional “Veteran” Jawa Timur]. https://repository.upnjatim.ac.id/11964/
Jabid, A. W., Syahdan, R., Fahri, J., & Buamonabot, I. (2023). THE ROLE OF RECEIVING TECHNOLOGY ON EMPLOYEE PERFORMANCE: JOB SATISFACTION AS MEDIATION (STUDY ON THE GOVERNMENT OF TERNATE CITY). Journal of Indonesian Economy and Business, 38(3), 229–253. https://journal.ugm.ac.id/v3/jieb
Limanseto, H. (2023, August 24). Dorong UMKM Naik Kelas dan Go Export, Pemerintah Siapkan Ekosistem Pembiayaan yang Terintegrasi - Kementerian Koordinator Bidang Perekonomian Republik Indonesia. https://www.ekon.go.id/publikasi/detail/5318/dorong-umkm-naik-kelas-dan-go-export-pemerintah-siapkan-ekosistem-pembiayaan-yang-terintegrasi
Marikyan, D., & Papagiannidis, S. (2024). Technology Acceptance Model. https://open.ncl.ac.uk
Omar, N., Munir, Z. A., Kaizan, F. Q., Noranee, S., & Malik, S. A. (2019). The Impact of Employees Motivation, Perceived Usefulness and Perceived Ease of Use on Employee Performance among Selected Public Sector Employees. International Journal of Academic Research in Business and Social Sciences, 9(6). https://doi.org/10.6007/ijarbss/v9-i6/6074
Panari, C., Lorenzi, G., & Mariani, M. G. (2021). The predictive factors of new technology adoption, workers’ well-being and absenteeism: The case of a public maritime company in venice. International Journal of Environmental Research and Public Health, 18(23). https://doi.org/10.3390/ijerph182312358
Petrovski, D. (2024). Meta-Analysis: Job Satisfaction and Job Performance Moderated by National Economic Development and Performance Scales. Journal of Organizational Psychology, 24(1), 109–123.
Platania, S., Morando, M., Gruttadauria, S. V., & Koopmans, L. (2024). The Individual Work Performance Questionnaire: Psychometric Properties of the Italian Version. European Journal of Investigation in Health, Psychology and Education, 14(1), 49–63. https://doi.org/10.3390/ejihpe14010004
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
Ringle, C. M., Wende, S., & Becker, J. (2024). SmartPLS.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior Seventeenth Edition. Pearson.
Ryan, R. M., & Deci, E. L. (2000). Self-Determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-Being. American Psycologist, 55(1), 68–78. https://doi.org/10.1037110003-066X.55.1.68
Shmailan, A. S. Bin. (2016). The relationship between job satisfaction, job performance and employee engagement: An explorative study. Issues in Business Management and Economics, 4(1), 1–8. https://doi.org/10.15739/IBME.16.001
Syah, D. H., Rahman Dongoran, F., Wahyu Nugrahadi, E., & Aditia, R. (2022). Understanding the technology acceptance model in the QRIS usage: Evidence from SMEs in Indonesia. International Journal of Research in Business and Social Science (2147- 4478), 11(6), 12–19. https://doi.org/10.20525/ijrbs.v11i6.1917
Tsai, Y. (2011). Relationship between organizational culture, leadership behavior and job satisfaction. BMC Health Services Research, 11. https://doi.org/10.1186/1472-6963-11-98
Uzkurt, C., Ekmekcioglu, E. B., Ceyhan, S., & Hatiboglu, M. B. (2024). Digital technology use of SMEs during the COVID-19 pandemic in Turkey: mobile applications’ role on motivation and job performance. Kybernetes, 53(4), 1354–1373. https://doi.org/10.1108/K-08-2022-1189
Venkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273–315. https://doi.org/10.1111/j.1540-5915.2008.00192.x
Winarni, E., & Mahsun, A. (2021). Faktor-Faktor yang Mempengaruhi Keberhasilan Usaha Mikro Kecil Berbasis Ekonomi Kreatif di Kota Sidoarjo. Yos Soedarso Economic Journal (YEJ), 3, 2021. https://ojs.uniyos.ac.id/index.php/YSEJ
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Erbiwara Emhawin Awamiri, Mugi Harsono
This work is licensed under a Creative Commons Attribution 4.0 International License.
Penulis yang mempublikasikan manuskripnya di jurnal ini menyetujui ketentuan berikut:
- Hak cipta pada setiap artikel adalah milik penulis.
- Penulis mengakui bahwaJurnal Ilmu Manajemen Terapan (JIMT) berhak menjadi yang pertama menerbitkan dengan lisensi Creative Commons Attribution 4.0 International (Attribution 4.0 International CC BY 4.0) .
- Penulis dapat mengirimkan artikel secara terpisah, mengatur distribusi non-eksklusif manuskrip yang telah diterbitkan dalam jurnal ini ke versi lain (misalnya, dikirim ke repositori institusi penulis, publikasi ke dalam buku, dll.), dengan mengakui bahwa manuskrip telah diterbitkan pertama kali di Jurnal Ilmu Manajemen Terapan (JIMT).
